Last updated: October 18, 2026
IDEAL PET WAREHOUSE LTD., operating the Ideal Pet Warehouse online store at https://idealpetwarehouse.us/, wants everyone to be able to browse our website, learn about our products and place an order.
1. Our Commitment
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We work to keep the website usable with a keyboard, compatible with screen readers, readable at larger text sizes and clear in color contrast.
2. What We Do
- Text descriptions (alt text) for product images
- Headings, labels and landmarks that help assistive technology
- Keyboard access to menus, the cart and forms, with a "Skip to content" link
- A layout that adapts to phones, tablets and computers
- A checkout hosted by Shopify, which maintains its own accessibility program
3. Known Limitations
Some content from third parties, such as the embedded map on our contact page or the USPS tracking site, is outside our control and may not fully meet these guidelines. We review the website regularly and fix problems as we find them.
4. Need Help or Want to Report a Problem?
If you have difficulty using any part of our website, contact us and we will help you find the information you need or take your order by phone or email. Please tell us the page address and the problem you found. We aim to reply within 2 business days.
Contact Us and Business Information
Accessibility contact details:
| Store name | Ideal Pet Warehouse |
|---|---|
| Legal business name | IDEAL PET WAREHOUSE LTD. |
| Business type | New York Domestic Business Corporation |
| New York DOS registration number | 1706828 |
| Original incorporation date | March 2, 1993 |
| Business address | 356 E 116th St, New York, NY 10029, United States |
| Phone | +1 212-860-2543 |
| support@idealpetwarehouse.us | |
| Website | https://idealpetwarehouse.us/ |
| Customer service hours | Monday to Friday, 9:00 AM to 5:00 PM (ET). Closed Saturday, Sunday and US federal holidays. |
| Business operator | Ideal Pet Warehouse is a pet retail store and online business operated by IDEAL PET WAREHOUSE LTD., a New York corporation. |