Track Your Order

Enter your tracking number to follow your parcel, or send us your order number and we'll email you an update.

Find your order

You'll find it in your shipping confirmation email.

Opens the carrier tracking page in a new tab.

Delivery journey

From dispatch to your door

  1. Order placed

    You receive an order confirmation email.

  2. Processing

    Packed within 1–2 business days.

  3. Shipped

    Your tracking number is emailed to you.

  4. In transit

    3–5 business days with the carrier (5–8 to Alaska and Hawaii).

  5. Delivered

    Time to play!

Orders placed before 5:00 PM (ET) on a business day start processing the same day.

Can't find your tracking email?

Check your spam or promotions folder for a message from Ideal Pet Warehouse Ltd.

Tracking not updating?

New tracking numbers can take up to 24 hours to show carrier scans.

Good to know

Delivery questions

Something not right with your delivery? We're here to help.

Contact our team
When will my order arrive?

Orders are processed within 1–2 business days (Monday to Friday). Transit takes 3–5 business days, so the total estimated delivery time is 4–7 business days. To Alaska and Hawaii, transit takes 5–8 business days (6–10 business days in total). Orders placed before 5:00 PM (ET) on a business day begin processing the same day. You'll receive tracking information by email once your order ships.

What if my item arrives damaged or incorrect?

Contact us within 30 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a full refund to your original payment method, at no extra cost to you.

How can I contact you?

Email support@idealpetwarehouse.us or call +1 212-860-2543. Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (ET). Our address is 356 E 116th St, New York, NY 10029, United States.