We're here to help
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Phone+1 212-860-2543
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AddressIdeal Pet Warehouse Ltd
356 E 116th St, New York, NY 10029
United States -
Customer service hoursMonday to Friday, 9:00 AM to 5:00 PM (ET)
Send us a message
When will my order arrive?
Orders are processed within 1–2 business days (Monday to Friday). Transit takes 3–5 business days, so the total estimated delivery time is 4–7 business days. To Alaska and Hawaii, transit takes 5–8 business days (6–10 business days in total). Orders placed before 5:00 PM (ET) on a business day begin processing the same day. You'll receive tracking information by email once your order ships.
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery, by mail. Contact us with your order number to start a return. Return shipping is free. There is no restocking fee. Return & refund policy
What if my item arrives damaged or incorrect?
Contact us within 30 days of delivery with your order number and a photo of the item. We'll send a replacement or issue a full refund to your original payment method, at no extra cost to you.
How and when will I get my refund?
Once we receive and inspect your return, we'll email you about the approval of your refund. Approved refunds are processed within 5 business days to your original payment method. Your bank or card provider may need extra time to show the refund.