Terms of service

Last updated: September 29, 2026

Welcome to Ideal Pet Warehouse Ltd. By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

General Information

These Terms apply to all users of the website, including visitors and customers.

Products

We work to make sure product descriptions, images and prices are accurate. If we find an error, we will correct it and, if it affects your order, contact you before shipping. We may update product information or discontinue products at any time.

Prices & Payment

  • All prices are listed in US dollars (USD).
  • The price you pay is the price shown at checkout when you place your order.
  • Payments are processed securely by trusted third-party payment providers. See our Payment Policy for details.

Orders

  • All orders are subject to availability and confirmation.
  • We may cancel or refuse an order if fraud or unauthorized activity is suspected. If an order is cancelled after payment, you will receive a full refund to your original payment method.
  • You can cancel your order free of charge before it ships by contacting us.

Shipping

Orders are shipped according to our Shipping Policy:

  • Flat-rate shipping within the United States: $5.99 per order ($14.99 to Alaska and Hawaii)
  • Handling time: 1–2 business days
  • Transit time: 3–5 business days (Alaska and Hawaii: 5–8 business days)
  • Order cut-off time: 5:00 PM (ET)

Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy:

  • Returns accepted within 30 days of delivery, by mail, with free return shipping
  • Approved refunds processed within 5 business days to your original payment method

Your Responsibilities

By using our website, you agree:

  • To provide accurate and complete information when placing orders
  • Not to use the website for any unlawful or unauthorized purpose
  • Not to attempt to harm, hack or disrupt the website

Product Use

Please supervise your pet during play, choose a toy that suits your pet's size and play style, and remove any toy that becomes damaged.

Intellectual Property

All content on this website, including text, images, logos and design, belongs to Ideal Pet Warehouse Ltd and is protected by copyright and trademark laws. Unauthorized use is prohibited.

Limitation of Liability

To the extent permitted by law, Ideal Pet Warehouse Ltd is not liable for indirect, incidental or consequential damages arising from the use of our website or products, or for delays caused by events beyond our control. Nothing in these Terms limits any rights you have under applicable consumer protection law.

Governing Law

These Terms are governed by the laws of the State of New York, United States.

Privacy

Your use of our website is also governed by our Privacy Policy.

Changes to These Terms

We may update these Terms of Service at any time. Changes take effect when posted on this page.

Contact Us

If you have any questions about these Terms of Service, please contact us: