Shipping policy

Last updated: September 29, 2026

At Ideal Pet Warehouse Ltd, we aim to provide a smooth and reliable shipping experience. Please review our shipping terms below.

Shipping Rates

  • Contiguous United States, Washington DC and APO/FPO addresses: flat rate of $5.99 per order.
  • Alaska and Hawaii: flat rate of $14.99 per order.
  • The rate is charged once per order, no matter how many items you buy. There is no free-shipping offer.
  • The exact shipping cost is shown at checkout before you pay.

Shipping Location

We ship to addresses in the 50 US states, Washington DC and APO/FPO only. We do not ship to other countries or to US territories (such as Puerto Rico, Guam, the US Virgin Islands, American Samoa or the Northern Mariana Islands). For special shipping requests or questions, please contact our support team.

Where We Ship From

All orders ship from our location at 356 E 116th St, New York, NY 10029, United States.

Order Processing Time

  • All orders are processed within 1–2 business days (handling time).
  • Business days are Monday to Friday. Orders are not processed on weekends or public holidays.
  • Order cut-off time: 5:00 PM (ET). Orders placed before the cut-off time on a business day begin processing the same day; orders placed after the cut-off time begin processing on the next business day.

Estimated Delivery Time

  • Handling time: 1–2 business days
  • Transit time: 3–5 business days (Alaska and Hawaii: 5–8 business days)
  • Total estimated delivery time: 4–7 business days, including handling (Alaska and Hawaii: 6–10 business days)

Delivery times are estimates and may vary slightly depending on your location and the carrier.

Order Tracking

When your order ships, you will receive a shipping confirmation email with your tracking number. You can follow your parcel on our Track your order page.

Shipping Address

Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, contact us as soon as possible — we can update the address if the order has not shipped yet.

Delays

While we work to deliver every order on time, delays can occur due to weather, carrier issues or high-demand periods. If your order is delayed, please contact us and we will help.

Damaged or Lost Packages

If your order arrives damaged or does not arrive, please contact us. Damaged, defective or incorrect items are handled under our Return & Refund Policy at no extra cost to you.

Contact Us

If you have any questions about shipping, please contact us: