Privacy policy

  • Last updated: September 26, 2026

    At Ideal Pet Warehouse Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from our website.

    Information We Collect

    Information you give us

    • Name
    • Email address
    • Phone number
    • Billing and shipping address
    • Order details and messages you send us
    • Payment details (processed securely by our payment providers — we do not store full card numbers)

    Information collected automatically

    • IP address
    • Browser type
    • Device information
    • Website usage data (collected with cookies and analytics)

    How We Use Your Information

    • Process and fulfill your orders, including shipping and returns
    • Send order confirmations, shipping updates and other important notices
    • Provide customer support
    • Improve our website and services
    • Prevent fraud and keep our website secure

    We only send marketing emails if you have agreed to receive them, and you can unsubscribe at any time. We do not sell or rent your personal information to third parties.

    Cookies & Tracking Technologies

    We use cookies and similar technologies to:

    • Keep your cart and checkout working
    • Remember your preferences
    • Analyze website traffic

    You can disable cookies in your browser settings, but some parts of the store (such as the cart) may not work correctly.

    How We Share Your Information

    We share your information only when needed to run our store, with:

    • Shopify, the platform that hosts our online store
    • Payment processors
    • Shipping carriers
    • Analytics services

    These providers are required to protect your information and use it only for the service they provide to us. We may also disclose information if required by law.

    Data Security

    We use appropriate measures to protect your personal information from unauthorized access, misuse or disclosure. Our checkout is encrypted (SSL), and payments are processed by trusted third-party payment providers.

    Data Retention

    We keep your personal information only as long as needed to fulfill orders, comply with legal obligations and resolve disputes.

    Your Rights

    You have the right to:

    • Access the personal information we hold about you
    • Ask us to correct inaccurate information
    • Ask us to delete your information (subject to legal obligations)
    • Opt out of marketing emails at any time

    To exercise these rights, please contact us using the details below.

    Children's Privacy

    Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

    Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

    Contact Information